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Information Technology

Application DeveloperSystem Controller
Database SpecialistSoftware Developer / Software Engineer
Internet Service DeveloperSystem Specialist - Data Center
IT Documentation AdministratorSystem Specialist
Configuration Management SpecialistSystem Specialist Windows - Field of Activity 3
Customer Support Specialist – System Specialist
System Test Specialist
Network SpecialistsSystem and Business Analysts
Office SupporterWebmaster / Web Publisher
Quality Assurance AdministratorBusiness Information Specialist

Customer Support Specialist – System Specialist (Windows & UNIX)

Educational background: Computer science, engineering.

Field of activity: Providing telephonic IT support on SWX applications to system administrators and developers at participant banks; identifying and dealing with problematic issues; devising proposals for solution; creating Trouble Tickets (Change Request, Functional Change) and informing participant banks; conducting final verification of patches and new versions; conducting on-site support at customer banks; administering internal LSC system administration on Sun Unix, Compaq Tru64 Unix and Windows servers and clients; providing conceptual advice on IT matters to new participants and upon release changes; composing in-house and external operating procedures; writing and updating participant IT documentation.



  
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